Make-Up International will only send out replacement items that have been damaged or lost in transit, if we have been notified in writing(email/post) within 3 days of receipt of goods. You must submit a full explanation including all evidence of loss or theft of product to us for a full investigation.
If you decide to return an unwanted order please ensure you comply with the following:
You must contact us within 7 days of receiving the order.
The goods must be in perfect condition. Products must not be used,damaged or opened.
You must organize the return of the item, in a safe and proper manner, via a registered service. You must also ensure items are fully protected from damage.
All refunds of returned items will incur a charge of 5% of the total value of the order, to cover administration charges and fees. Carriage charges will not be refunded.
Faulty goods returned for testing can take up to 21 days.
We want to ensure all our products are clean and safe to use for all our customers, so please do not be offended when we refuse a refund for makeup products that have been opened or where the seal has been broken. Please check you are ordering the correct item or email firstname.lastname@example.org & we’ll be happy to give you more advice.